At Container Villa Homes, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures for returns, refunds, cancellations, and replacements for our container homes, shipping containers, modified containers, and jackleg cabins throughout the United States.

Due to the size, transportation requirements, and customization of our products, return requests are reviewed individually. All terms are subject to applicable federal and state laws.

1. Return Eligibility

Customers should contact us within 30 days of delivery to request a return, subject to product eligibility and applicable law.

To be considered for a return:

  • The product must meet the applicable return conditions.
  • You must provide your order number and reason for the return.
  • The return must be approved by our team before transportation is arranged.
  • The product must be available for inspection and collection or return shipment as instructed.

Due to the nature of our products, not all items qualify for standard change-of-mind returns.

Non-Returnable Products

The following products may be ineligible for standard returns unless otherwise required by law:

  • Custom-built or made-to-order container homes.
  • Modified containers and personalized jackleg cabins.
  • Products that have been installed, permanently positioned, or materially altered.
  • Products damaged through misuse or improper handling after delivery.
  • Items specifically identified as non-returnable in the applicable purchase agreement.

These exclusions do not limit your rights if a product is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

2. How to Request a Return

To initiate a return:

  1. Contact us: Email sales@containervillahome.com or call 405-315-4149.
  2. Provide your order details: Include your order number, delivery date, and reason for the return.
  3. Submit evidence if necessary: For damaged, defective, or incorrect products, include clear photographs and a description of the issue.
  4. Receive authorization: Our team will review your request and provide instructions if the return is approved.
  5. Arrange transportation: Coordinate all return transportation with our team before moving or shipping the product.

Please do not arrange return transportation without receiving our instructions.

3. Return Shipping & Transportation Costs

Because our products are oversized, return transportation may require specialized trucks, trailers, loading equipment, or crane services.

  • Change-of-mind returns: Customers may be responsible for return transportation costs where permitted by law and the applicable purchase terms.
  • Damaged, defective, or incorrect products: Contact us before arranging transportation. We will assess the issue and determine the appropriate remedy and responsibility for costs under applicable law.
  • Special handling: Additional loading, collection, or transportation charges may apply when disclosed and permitted.

Any applicable return costs will be communicated before the return is arranged.

4. Refunds & Processing Time

Refunds are reviewed after the returned product has been received and inspected, where applicable, or after the relevant claim has been assessed.

If a refund is approved:

  • Refunds will generally be issued to the original payment method.
  • We aim to initiate approved refunds within 10 business days after approval.
  • Your bank or payment provider may require additional time to post the funds.
  • Any applicable deductions will be explained where required by law and the agreed purchase terms.

Refund eligibility and amounts depend on the circumstances of the return and applicable legal requirements.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or different from what you ordered:

  1. Take clear photographs of the issue.
  2. Record visible transport damage on the delivery receipt where possible.
  3. Contact us promptly at sales@containervillahome.com or 405-315-4149.
  4. Provide your order number and relevant supporting documentation.

We will review the issue and work with you to determine an appropriate remedy, which may include repair, replacement, refund, or another remedy as required by applicable law.

Please contact us before arranging repairs or disposing of the affected product, unless immediate action is necessary for safety or to prevent further damage.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

  • Before manufacturing begins: Cancellation may be possible, subject to confirmation.
  • After customization or manufacturing begins: Cancellation may be restricted, and agreed costs already incurred may apply where permitted by law.
  • After dispatch: Cancellation may no longer be possible, and return transportation arrangements may be required.

Any applicable cancellation fees or refund adjustments will be handled according to the purchase agreement and applicable law.

7. Exchanges & Replacements

Exchanges are handled on a case-by-case basis because our products often require specialized transportation.

If your product arrives damaged, defective, or incorrect, contact us to discuss repair, replacement, or another appropriate remedy.

Exchanges for other reasons depend on product availability, order status, transportation requirements, and the applicable purchase terms.

8. Non-Refundable Charges

Depending on the circumstances and applicable law, the following may not qualify for a standard change-of-mind refund:

  • Original shipping or delivery charges already incurred.
  • Crane, lifting, installation, or placement services already performed.
  • Customization or manufacturing services already completed.
  • Reasonable return transportation or handling costs agreed upon under the applicable terms.

These exclusions do not apply where a refund or other remedy is required by law.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your original payment account.
  2. Contact your bank or payment provider to confirm processing status.
  3. If the refund is still missing, contact our team with your order number and refund details.

We will assist you in checking the status of your refund.

10. Contact Us

For questions about returns, refunds, cancellations, or replacements, please contact us:

Container Villa Homes
Address: 6500 E 88th Ave Unit 185, Henderson, CO 80640, United States
Phone: 405-315-4149
Email: sales@containervillahome.com